At present, AtoZ Fresh Grocery Store offers:
- A free-of-charge convenient ‘Click and Collect’ service (Order before 2.30pm for Same Day Collection)
- ‘Next Working Day’ service (for orders placed before 2.30pm Monday – Thursday)
- A Saturday delivery service** (for orders placed before Friday 2.30pm)
- A Sunday delivery service** (for orders placed before Saturday 2.30pm)
- Offshore Two Business Day Delivery (Dispatched from Sunday – Wednesday Only)
- Local Same Day Delivery (for orders placed before 2.30pm Monday – Sunday)
When possible, we use DPD as our courier partners. Some orders, depending on location and time of order, may be dispatched using other logistical providers, including UPS and Parcelforce.
It is highly recommended that orders are checked and stored correctly as soon as they are received to preserve the quality and shelf life of your products.
Click and Collect Process
Our collection point is 24A Portman Road, Reading, Berkshire, RG30 1EA.
The opening times are Monday to Sunday from 12pm to 6pm.
- Orders placed Monday to Sunday before 2.30pm will be ready for collection on the same day.
- Orders placed after 2.30pm will be ready for collection after 12pm on the following day.
When placing your order, you will receive an order confirmation. Once your order has been picked, you will receive another email notifying you that your order is ready for collection.
Please wait until you receive the ‘ready for collection’ email before arriving to avoid delays.
Currently, we do not offer a ‘Click and Collect’ service from our Slough branch.
Order Collection
The order collection point is 24A Portman Road, Reading, Berkshire, RG30 1EA – SATNAV POSTCODE RG30 1DZ.
When arriving to collect your order:
- Please park in the car park.
- Walk around to the collection point door.
- Ring the bell, and a member of staff will assist you.
- Please have your order number or confirmation email ready.
- If a staff member is not present, please call 0118 3345197.
If you arrive before receiving your ‘ready for collection’ email, your order may not be ready, and you may be required to wait.
You will be required to sign a ‘Collection Confirmation Receipt’ confirming you have received your order. Please check your order before signing.
If someone else is collecting your order, they must have your order confirmation number or collection email.
Items Not Collected
- Items will be held for 48 hours from the collection date.
- Perishable items will be stored in ambient conditions, which may affect their quality.
- Uncollected orders will be returned to the shelf, and a refund will be arranged.
- Perishable items (i.e., fruit and vegetables) will not be refunded.
- Any uncollected orders will incur a 20% restocking charge.
- A refund will only be provided for resellable items.
Delivery Service Process
AtoZ Fresh Grocery Store uses DPD Next Working Day Service, which provides a 1-working day service (from the dispatch date).
Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, and the Scottish Highlands and Islands will take two working days. Saturday/Sunday Delivery options are not available.
Deliveries can only be made to UK mainland (excluding Northern Ireland) per UPS/DPD/Parcelforce regulations.
Delivery Charges
| Order Amount | DPD Next Working Day | 1-2 Working Days (Mainland Only) | DPD Saturday/Sunday Service | DPD Offshore Two Business Day Delivery |
|---|---|---|---|---|
| £0.00 – £24.99 | £8.99 | £9.99 | £15.99 | |
| £25.00 – £54.99 | £5.99 | £9.99 | £19.99*** | |
| £55.00 & Above | Free*** | £9.99 | £29.99*** |
Promotional Shipping Rate – Available for a limited time and can be withdrawn without notice.
Important Shipping Information
- Orders placed by 2.30pm Monday – Thursday will be dispatched the same day.
- Orders placed after 2.30pm Thursday – 2.30pm Saturday will be dispatched on Sunday.
- Orders placed after 2.30pm on Saturday will be dispatched on Monday.
- Orders for Saturday Delivery must be placed by Friday before 2.30pm.
- Orders for Sunday Delivery must be placed by Saturday before 2.30pm.
- Orders for Offshore Two Business Day Delivery will only be dispatched Sunday – Wednesday.
High-Rise Flats & Apartment Buildings
DPD drivers assess access to such locations and may leave parcels at the building entrance, kerbside, reception, lobby, or mail room. They do not have contact details and will not attempt to contact you. A photo will be uploaded to your tracking link as proof of delivery.
We highly recommend tracking your order to ensure someone is available to receive it.
Tracking Your Delivery
Once your order is dispatched, you will receive an email containing a tracking number.
Damaged Items
Click and Collect
If an item is damaged when you collect it, please notify a staff member immediately. If possible, a replacement will be provided. If not, a refund will be issued.
If you notice damage after taking your order home, please email info@AtoZFreshGrocery.com with proof of the damage and your order number within 24 hours.
Delivery
All items are packed securely, but if an item arrives damaged:
- Email info@AtoZFreshGrocery.com with proof of the damage and your order number within 24 hours.
- We will get in touch to discuss next steps.
Same-Day Delivery
Orders must be placed before 2.30pm for Same Day Delivery.
This service is currently available only for postcodes beginning with RG2, RG5, RG6, RG40 & RG41.
Same-Day Delivery Charges
| Order Amount | Same Day Delivery Charge |
|---|---|
| £0.01 – £4.98 | £8.99 |
| £4.99 & Above | Free* |
- Orders may arrive between 3:00 PM – 10:00 PM.
- The driver will drop the order at your door and cannot enter your premises for safety reasons.
- Orders must be checked at the door. The driver will take a photo as proof of delivery.
- If you are not available, the driver will leave the order in a safe place, but this is at your own risk.
- Returns: Drivers cannot return products. If you wish to return an item, you must do so at your own expense.
Contact Information
For any inquiries or issues, please contact us at:
📧 Email: info@AtoZFreshGrocery.com
📞 Phone: 0118 3345197